Now the light at the end of the Covid-19 tunnel seems within reach, support center organizations around the world are looking for future proof footprint and location strategies. Will your global location strategy in the Americas, EMEA and APAC change after the Covid-19 pandemic including working from home versus working in the office considerations? How do you deal with growing labor market tensions: availability, changing skills and rising labor costs? How do you determine your own tailor-made global footprint & location strategy, what are your potential ‘right-shoring’ alternatives and what are the best locations in the different geo’s to implement that strategy?

In this session we will cover the following topics:

  • Rethinking the global support center footprint after the COVID-19 pandemic: regional footprint versus a global center approach? How to determine your own tailor-made footprint strategy?
  • Moving from cost-oriented strategies to technology-oriented strategies focusing on the availability of high qualified talent in the market in order to attract the right talent?
  • How to determine the ratio between working from home and working from the office?
  • What are right-shoring strategies and location trends seen in the Americas, EMEA and APAC?
  • How to select and secure sustainable locations for your support centers in the various regions of the world?


Send an email with your request to attend this webinar to The audience for this webinar are executives/managers of legal, industrial and financial services firms. BCI Global will match your request to participate with the intended audience of this webinar. In a confirmation email you will receive more information on the technical details.

Read more about Location Strategy for Support Centers.

For more information contact Josefien Glaudemans, or call at +31-24-3790222.


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