In these unprecedented times, the need to see how support center peers are dealing with the Covid-19 / corona crisis is eminent, while - at the same time - there is also a lot of uncertainty on how the post-corona world will look.

In order to provide you with appropriate information on how to deal with future virtual solutions for your support center organization, BCI Global has conducted new research in the support center/software development center industries and will present the key findings in a webinar.

During this webinar BCI Global will address the following topics with the perspectives from employers as well as employees on virtual support solutions:

  • What are the main drivers, conditions, advantages, disadvantages and results of virtual solutions?
  • What strategic choices do you have and what are for each of these strategies the implications for offices/real estate, workplaces, business travel and implementation?
  • How to determine your optimal footprint of the future?
  • How to select and secure sustainable locations for your support centers in the various regions of the world?
  • Selected case studies, practical tips & tricks and lessons learned


  • 5:00 pm CET (Central European Time)
  • 4:00 pm GMT (UK time)
  • 11:00 am EST (East Coast US)
  • 8:00 am PST (West Coast US)

Speaker: Josefien Glaudemans, Partner
Duration: 60 minutes including Q&A
Costs: free of charge


Send an email with your request to attend this webinar to The audience for this webinar are executives/managers of high tech, IT, software development and financial services firms. BCI Global will match your request to participate with the intended audience of this webinar. In a confirmation email you will receive more information on the technical details.

Find out more about Site Selection for Headquarters & Support Centers.

For more information contact Josefien Glaudemans, or call at +31-24-3790222.

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