Does your company have a future proof Support Center strategy? And are you sure that you have the right locations in all the regions of the world from a cost and availability of skills/talent perspective? If not, follow this webinar to gain valuable insights.

As Support Center executives face a variety of challenges, what is your best business strategy? How does your current Support Center footprint fit with your future strategy? What can you learn from peers? What are the best solutions to cope with global talent challenges? What are highly saturated cities, but also emerging locations in Europe, the US and Asia? And how to develop your own, tailor made and sustainable location strategy?

This webinar will address the following topics and provide valuable insights, frameworks and checklists:

  • The pros and cons of different business and development strategies we see in the market?
  • Challenges, solutions & strategies to find the right skills in Europe, the US and Asia
  • Selected case studies of companies ranging from single regional support centers to multiple centers per geo
  • What are the saturated cities to avoid and where are the high potential upcoming locations in Europe, the US and Asia?
  • How to select and secure sustainable locations for your support centers in the various regions of the world?
  • Practical tips & tricks and lessons learned


  • 5 pm CET (Europe)
  • 4 pm GMT (UK)
  • 11 am EST (East coast US)
  • 8 am PST (West coast US)

Speaker: Josefien Glaudemans, Partner BCI Global
Duration: 60 minutes including Q&A
Costs: free of charge


Send an email with your request to attend this webinar to The audience for this webinar are executives/managers of legal, industrial and financial services firms. BCI Global will match your request to participate with the intended audience of this webinar. In a confirmation email you will receive more information on the technical details.

Read more about Location Strategy for Support Centers.

For more information contact Josefien Glaudemans, or call at +31-24-3790222.


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