Webinar: Successful Support Center Strategies for China/Asia & How to find the optimal location?

Choosing the right location strategy for Support Centers is crucial for your company’s success in China/Asia. There are a few relevant factors that play a significant role when deciding how and where to locate Support Centers. BCI Global organizes a webinar on successful Support Centers for China/Asia. A wide range of Support Centers will be covered including Shared Services Centers, Business Services Centers, Customer Contact Centers, Technical Support Centers and Centers of Excellence.

During this webinar you will get answers to the following questions:

• What activities are included in support centers in China/Asia and what are the key benefits?
• What are the top-5 drivers, challenges and risks for setting up a support center in China/Asia?
• Which different support center strategies can be implemented:
  - one support center for whole Asia? 
  - one support center for China + one for the rest of Asia?
  - a hybrid model?
• How to determine the optimal location for your support center in China/Asia and which location decision process secures buy-in of all key internal stakeholders?
• How to avoid making (expensive) mistakes with hands-on tips & tricks, based on our extensive experience & track record in the region?

Timeslots:

Asia                                                US                                               Europe

- 4 pm (Singapore Time)                - 10 am EST (East coast)            - 9 am CET (Europe)
                                                       - 7 am PST (West coast)            - 8 am GMT (UK)
                                                                                                          - 4 pm CET (Europe)
                                                                                                          - 3 pm GMT (UK)

Speaker: René Buck, CEO BCI Global
Duration: 60 minutes including Q&A
Costs: free of charge

Interested?
Send an email with your request to attend this webinar to nathalie.schouten@bciglobal.com. The audience for this webinar are executives/managers of industrial and financial services firms. BCI Global will match your request to participate with the intended audience of this webinar. In a confirmation email you will receive more information on the technical details.

Read more about Location Strategy for Support Centers